Delhi-primarily based system repair startup Phixman ambitions to make system maintenance easy. All you need to do is an e-book, after which watch for pickup, restore, and delivery in 24 hours.
Phone or laptop at the blink? Just the idea can give you nightmares. Enter Delhi-based Phixman, which guarantees to keep system problems at bay by bringing its repairers to the doorstep. “All you have to do is to provide us a name, and our executive could be at your doorstep to gather your phone/computer that desires upkeep,” says Co-founder and CEO Shaad Rahman.
Paxman Services started using Shaad and his pal Atul Ranjan, which was released in Indore in 2015. The organization moved to Delhi in 2017 for “higher business possibilities.”
Paxman now offers upkeep and services for smartphones, tablets, and laptops of all the major brands, including Apple and Samsung. It guarantees 24-hour restoration with assurance, home pickup of a machine, and information protection. The startup claims it takes payment “best if the purchaser is glad.”
Apart from the repair offerings, Phixman additionally has shops for cell gadgets, smartphones, laptops, and tablets. Keen to make its service accessible to tier II and III towns, the startup has opened 25 franchise shops throughout 15 states, including Jammu and Kashmir, Bihar, Telangana, and Madhya Pradesh.
Mechanical engineers flip entrepreneurs.
Shaad, a 27-12 months-old mechanical engineer from Patna, met Atul, 26, even at Indore Institute of Science and Technology (IIST), Madhya Pradesh. Both shared enthusiasm for generation and gadgets.
After graduating from college in 2014, Shaad was located in Asahi India Glass Ltd, a pitcher production and supplier employer in India. Atul opted for a master’s course at Amity Business School, Noida. During this time, the duo used to satisfy once a month to catch up and always mentioned beginning a business.
Shaad focused on a “massive restore-focused startup” and satisfied Atul enough to drop the concept of better research. After operating for 12 months as a Senior Manager in Asahi, Shaad decided to follow his passion, and the duo bootstrapped Paxman.
‘Fixing the problem
Paxman claims to be a complete solution for after-sales offerings of any device and works with businesses and clients. Users can shop for services online or make them available at Phixman offline shops.
A client desires to log in to the website and select their preferred provider. They can choose to pick up the gadget or drop it off at the nearest store. The Phixman website lists all stores with addresses and phone numbers.
Depending on the consumer’s hassle identified on the website, a government picks up the machine from the desired vicinity. The machine is added back once the repair paintings are complete. The offerings have a set price regardless of the place where the transport and pickup rate is unfastened.
“We ensure that client transport is always on time. Other businesses use 1/3 parties to supply and offer offerings. But we also try to convey customers to our stores so that we can provide upkeep in the least feasible time,” Shaad explains. He adds that the focus on statistics protection sets Phixman aside. He adds,
“People have come to be dependent on devices like laptops and mobiles. All their records are stored off their gadgets, ensuring they stay secure and insecure. We are conscious of enhanced customer experience.”
The numbers game
Paxman claims to have obtained many site visitors in 2018, with over 1 lakh customers across the United States. “It has been a great adventure, which started from Indore with a single outlet. We are a group of eighty humans, have 25 one-of-a-kind stores across India, and are developing step by step,” Shaad says.
A record through Statista says that India is one of the most famous destinations for phone organizations. According to Frost & Sullivan, the Indian Calibration and Repair Services Market is developing at a 13. Three percentage CAGR, with “electronics manufacturing and communications” riding the most demand in the section.
Paxman, which claims to have a turnover of Rs 10 crore, aims to grow almost 5X in the coming economic year. The employer additionally plans to raise Series A investment and open 500 offline stores nationally and internationally within the following few years.
The startup competes with device repairing organizations like Bigfix, Buzzmeeh, Mobigarage, and many others, focusing on particular regions. But Paxman claims its differentiator is its recognition of tier II and III towns. “Paxman is common in tier II and III cities and metro towns. That is the difference. We are making plans to put in greater centers in Tier II and III towns as they lack access to these offerings,” Shaad says.
